Jon Coleman

Technical Writer & Web Developer

I am a technical writer and front-end web developer. I'm passionate about helping people understand complex topics, CSS, and accessibility.

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Indiana University Purdue University Indianapolis

Bachelor of Arts – Spanish

General Assembly

JavaScript Development

Documentation Types: Product documentation, user manuals, knowledge base articles, API docs, release notes
Writing Skills: Clear, concise writing and editing for diverse audiences
Information Organization: User-centered information architecture and Diátaxis framework
Processes: Agile development and docs-as-code
Research: Cross-team collaboration, subject matter expert (SME) interviews, data-driven decision making
Languages: HTML, CSS, SASS, JavaScript
Tools: Markdown, MDX, static site generators, Visual Studio Code, Sublime Text, Integrated Developer Environments (IDEs)
Frameworks: Astro, Eleventy, Next.js, React
Best Practices: Web accessibility (a11y), responsive design
Version Control: Git, GitHub
Command Line Tools: Bash and Z shell

Eleven Software – 2022–Present

Creating and maintaining user help documentation in Zendesk to improve understanding and self- service capabilities for partners, customers, and internal staff
Updating and maintaining REST API documentation in Stoplight to ensure accuracy for partner developers
Creating UX microcopy in Figma to enhance accessibility and ensure consistency across applications
Collaborating with User Experience to guide new feature creation

Bloomerang – 2020–2022

Developed user help resources in Freshdesk to enhance knowledge sharing and empower self- service for customers and internal teams
Maintained public facing OpenAPI documentation for developers
Produced extensive video help documentation with Camtasia to provide additional learning resources
Designed and delivered webinars and internal training on new and complex features to improve customer and internal staff knowledge

Kiwanis International – 2017–2018

Designed and developed front-end solutions in .NET projects for marketing websites to improve user experience and accessibility
Developed a microsite to accommodate event management
Implemented an internal support ticketing system with Jira Service Desk for IT and Building Services to streamline issue resolution
Mentored developers in front-end technologies to share knowledge and improve overall team capacity